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1. Do you have a technical specification for your current website? |
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2. Do you have a user's guide for your current website? |
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3. Do you have a design document for your current website? |
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4. Do you have a thorough understanding of your service provider’s SLA’s (Service Level Agreements)? |
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5. Do you have an agreement with your service provider about what penalties they will pay if they violate the SLA? |
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6. Do you have a thorough understanding of your service provider’s security policies, emergency escalation plan, backup & recovery processes, and server maintence schedule? |
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7. Do you have a non-disclosure agreement with all staff and vendors who have access to your interactive property? |
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